Whenever we clean for you in Wood Green or the streets around it, these terms apply, and making a booking means you accept them.
Quotes
Quotes are based on what you tell us about the property. If the property is materially different when we arrive, for example more rooms than described, or a level of soiling that needs specialist work, we will tell you before starting and agree a revised price or leave without charge.
Payment
We take a deposit of 50% to confirm the booking, payable no later than 24 hours before we come. The remaining balance is due on completion. Card and bank transfer are both accepted.
Changes and cancellations
Cancel or reschedule with at least 24 hours notice and there is no charge. Inside 24 hours, or if we cannot get access at the agreed time, we may charge for the cleaner’s time.
Access and keys
You are responsible for providing access. If you leave a key with us it is held securely and returned on request. Parking charges or permits, where the street requires them, are passed on at cost.
If something is not right
Where an inventory clerk marks down an item we cleaned at the end of a tenancy, report it within 48 hours and we will re-clean that item without charge. It does not extend to damage or pre-existing wear.
What we are not liable for
We cannot accept liability for damage that was there before we arrived, for items that fail because they were already worn or faulty, or for marks that normal cleaning will not shift. Where we notice any of these, we will tell you.
These terms do not reduce any of your statutory rights as a consumer.
Contact
Questions about these terms, or about a job we have done, go to 020 8077 9085 or the contact page.